What is business process outsourcing (BPO)? BPO is the process of hiring another company to handle business activities for you.
BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance.
In the early days, BPO usually consisted of outsourcing processes such as payroll. Then...
Call centre benchmark study demonstrates that outstanding service directly impacts sales
Outstanding customer service has a direct impact upon improved sales and customer retention, as well as brand perceptions and trust. These are the findings of a major new call centre industry benchmarking report, commissioned by the UK’s Top 50 Call Centres for Customer Service, to find out how their customers and the general public think call centres are performing.
The study, which ranks call centres according to their customer service performance, found that the top ten ranking call...
call management is the process
In telecommunications, call management is the process of designing and implementing rules and parameters governing the routing of inbound telephone calls through a network. These rules can specify how calls are distributed according to the time and/or date of the call as well as the location of the caller (usually defined by the outbound Caller ID). Call Management also involves the use of Calling Features such as Call Queues, IVR Menus, Hunt Groups and Recorded Announcements to provide...
Offshore software R&D
Offshore Software R&D is provision of software development services by an external supplier positioned in a country that is geographically remote from the client enterprise; a type of offshore outsourcing. In this context, it refers to the offshore development phase of a software. The main reason behind the companies to use offshore software development services is the higher development cost of the local service providers. The global software R&D services market as contrasted...
Information Technology Outsourcing or ITO
Information Technology Outsourcing or ITOInformation Technology Outsourcing or ITO is a company's outsourcing of computer or Internet related work, such as programming, to other companies. It is used in reference to Business Process Outsourcing or BPO, which is the outsourcing of the work that does not require much of technical skills.
Outsourcing Information Technology to Asia
A combination of high overhead in the United States and strong cultural ties between the domestic and Asian...
BPO INDIA | Business process outsourcing in India
The business process outsourcing industry in India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).
As of 2008, around 0.7 million people work in outsourcing sector (less than 0.1% of Indians). Annual revenues are around $11 billion,[1] around 1% of GDP. Around 2.5 million people graduate in India every year. Wages are rising by 10-15 percent as a result of skill...
PRC call center in Durant, OK, plans to add 150 new jobs
DURANT — PRC LLC is recruiting 150 new workers for its Durant call center. About 625 people already work at the center, which opened four years ago and handles inbound customer service calls for clients in the telecommunications, education, entertainment, shipping and financial industries.
The jobs pay between $19,000 and $60,000 a year for positions that include associates, quality assurance representatives and managers.
"PRC's Durant center has continuously been a top performer,...
Scope and Future of Knowledge Process Outsourcing
Scope and Future of Knowledge Process OutsourcingThe future of Knowledge Process Outsourcing (KPO) business in India presents an encouraging picture to rejoice for everybody in the country. Not only the scope of business opportunities shall give endless area for businesses to explore but also shall create lacs of jobs for the large amount of the talented and skilled workforce of engineers, MBAs, doctors, lawers and other professionals...
Why India To Be preferred to other countries
Why India To Be preferred to other countr...
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