BPO NAGPUR :- LIST OF BPOs IN NAGPUR

BPO NAGPUR :- LIST OF BPOs IN NAGPUR
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Outsourcing is the delegation of tasks or jobs from internal production to an external entity (such as a subcontractor). Most recently, it has come to mean the elimination of native staff to staff overseas, where salaries are markedly lower The concept started with Ross Perot when he founded Electronic Data Systems in 1962

Offshore outsourcing more and more takes the shape of Business Process Outsourcing, where whole business processes (such as support and development) are outsourced. The client is usually free to choose who provides the outsourced business processes, while stock markets press the company to do more for less. This requires that managers search out the cheapest sources they can find. In countries like India and China (primarily Bangalore in India), companies like IBM, Microsoft, Hewlett Packard, and Novell choose to get BPO business services from sub-contractors in these countries or move many development and support jobs there. Smaller businesses can also take advantage of freelancing on the Internet to get smaller projects done by offshore developers at minimum cost.

In the corporate environment, the term “outsourcing” often refers to a particular type of outsourcing, business process outsourcing (BPO). BPO occurs when an organization turns over the management of a particular business process (such as accounting or payroll) to a third party that specializes in that process. The underlying theory is that the BPO firm can complete the process more efficiently, leaving the original firm free to concentrate on its core competency.

HR Processing Solutions

Finance and Administration Solutions

Procurement Solutions

Customer Services

Telemarketing Services

IT Help Desk Services

Technical Support Services

Knowledge Services

Insurance Processing

Mortgage Processing

Through the right mix of business process improvement, labor arbitrage and technology enhancements, BPO is aimed at reducing cost, increasing service levels and thus improving the enterprise value of the business processes. Blending qualified workforce with and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality.
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Help Desk Outsourcing Trends

After medical transcription, the second position would probably go to help desk outsourcing, if the task were to make a chronological list of business domains that were added from the time the concept of business process outsourcing was implemented successfully for the first time in India. Help desk services may have been available since the early 1990s, but it was only after the late nineties that growth in this sector really accelerated. It was in the late 1990s that the government of India announced liberal policies and regulations for the then emerging sectors such as IT and Telecommunications. Liberalization paved the way for rapid the advancement of these two sectors, which in turn made it easier for outsourcing companies to render high-quality help desk services.
Even today, the help desk services sector is growing at a fast pace, propelled by the ever-increasing demand for high-quality customer care and support services. Businesses worldwide have realized that maximizing customer satisfaction is the key to long term success and that is the main reason why more and more businesses are choosing help desk outsourcing services. Presently, this sector caters mainly to businesses based in the US and the UK, but it is anticipated that in the near future, demand for help desk services will also come from European countries as well as Australia. Systems and processes will continue to become standardized as a result of increasing Globalization and as a result, hiring help desk outsourcing services will become viable and beneficial for all businesses, irrespective of size or location.
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Right Outsourcing Provider---how to choose?

There is certainly no denying the potential benefits that can be derived through outsourcing, but it would help if the right outsourcing provider is selected. Doing that is not a difficult task, but it's certainly a bit complicated, obviously because the number of providers offering outsourcing services has increased significantly in recent years. Outsourcing mostly involves handling non-core processes, but since it directly affects customer satisfaction levels, the quality of offered services cannot be compromised. Deriving cost savings may be the primary objective, but since improving quality and efficiency are equally important, it's understandable that choosing the right provider will greatly help in these matters.So, how exactly can a business ensure that the selected provider is the right one? Well, the first thing businesses need to do is contact as many providers as humanely possible. They should inform each of these providers about their specific needs and requirements and consequently request service quotes from them. After this, businesses just need to compare the offered quotes and see which provider best fits the bill. Once that is done, they need to analyze the track record of each of the providers, with a poing to make an assessment of their domain experience and expertise.Based on the above described criterion, each of the providers can then be ranked accordingly. The provider who gets the top rank should then obviously be the preferred choice. This process needs to be followed every time, especially if the objective is to select the most appropriate outsourcing provider.
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Outsourcing Management

For example, clients have to regularly track ongoing processes that might have been outsourced. This is necessary because even small mistakes can create Outsourcing management relates to the management of outsourced business processes and focuses on the jobs and responsibilities of both clients and service providers. The basic objective is to ensure that all involved parties contribute equally towards the achievement of shared business goals and objectives. Starting with the service providers first, outsourcing management for them would call for achieving the desired results such as cost savings, efficiency improvements, quality upgrades, value additions and others depending on specific client needs and requirements. However, the buck doesn't stop there because something that is even more important is to ensure that the achieved deliverables are sustained in the future as well. This might be difficult but still has to be done, obviously because outsourcing, to an extent, is all about achieving the impossible.
Clients, it may seem, may not have to do much, but that is not true because they too have to perform some critical tasks. grave issues over time, and adversely affect business interests. By constantly monitoring ongoing outsourced processes, potential problems and issues can be nipped in the bud, thereby paving the way for a super smooth ride.For achieving the best possible results, both clients and services providers should come together, discuss bottlenecks and possibilities and chalk out commonly applicable plans and strategies. Outsourcing management is a complex process and it would certainly help if a combined effort is made to achieve the desired results.
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Indian Call Center

Running or having a domestic or international call center in country India is the norm for several global companies today. So just to meet this fast growing international demand of call center in India is for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services by setting up call center industry in India.
Indian Call Centers is a one stop voice operations call center for b2b or b2c telemarketing that provides a full range of high-volume, Inbound or Outbound Telemarketing, including Lead Generation, Sales Leads Generation, Customer Support, Directory Assistance, BPO, Bpo Outsourcing Services, Appointment Setting, Business Process Outsourcing India, Mortgage Lead Generation, Telemarketing Lead Generation, and Web-Based Services.Indian Call Centers is a leading provider of BPO services with special reference to Offshore Call Centers and Indian Call Centers. Indian Call Centers is a Network of Individual International Call Centers in India with its affiliates throughout Bangalore, Delhi, Hyderabad, Bombay, Pune, Chandigarh, Gurgaon and Noida. Its Headquarter is in New Delhi, India.We offer Outbound Telemarketing Services to our clients, throughout USA, Europe (UK) and Australia. We specialize in for Pay per performance based Inbound and Outbound Telemarketing Services.
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call center is.........

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.
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customer relationship management and following 12 principles

It’s important to remember that building profitable customer relationships will never go out of style. From the days of the corner store in centuries past, to the global enterprises of the future, the following 12 principles will remain the backbone of building a successful business. Each is both compelling on its own and intertwined with the others — there is no question, though, that customer relationship management as an integrated whole is greater than the sum of these parts.

1. Continuously Learn About Your Customers. This is the first principle of managing customer relationships because it is the most fundamental. From this everything else follows. When you know your customers, you can make sound business decisions about how to develop your relationships with them. Collect and analyze information about your customers to get to know them well. Maintain your knowledge in customer profiles that are available to all who need them. But don’t stop there. Apply everything you know to building a customer valuation model. Knowing the value of customer relationships is essential for managing them wisely.

2. Handle Different Customers Differently. This idea has been repeated so many times that it’s practically taken for granted now. But the power of this principle lies in the potential for optimizing the value of each customer relationship through differential treatment. Based on customer segmentation, call centers can provide user-appropriate Web and interactive voice response (IVR) interfaces, routing routines, service levels and content. It is important, however, not to differentiate simply because technology exists that can do so. Segment customers sensibly. There are hidden costs to differentiation that must be weighed against the increased value that personalization can be expected to produce. Effective strategy ultimately seeks to optimize the value and "wallet share" of each customer segment.

3. Anticipate Customer Needs. Building strong customer relationships positively alters the selling process in many ways. Knowledge of your customers presents new opportunities for making the right offer to the right person at the right time. Analysis of customer profiles, especially using powerful analytics tools, can provide insight about who buys what from you when. Contact management systems can detect cross-sell and upsell opportunities and act upon them by presenting suggestions to agents during service calls, dynamically responding to customer input or automatically presenting customized offers in Web pages and IVR systems. Even government and nonprofit organizations can use these principles to better fulfill their charters and anticipate the needs of their constituents.

4. Interact With Customers. Desirable relationships are not one-way. Relationships result from interaction. Knowing your customers is just the first step. Use that knowledge to deepen relationships with customers whenever you interact with them. No matter how sophisticated the technology that organizations and customers use to communicate, your customers are people and people appreciate being recognized, listened to and understood. Letting your customers know that you care enough about them to get to know them is an important part of managing the customer relationship.

5. Focus on Revenue and Retention. Unlike many other management initiatives, building strong customer relationships is not first and foremost about cost savings — although that will often be the end result. Instead, the emphasis is to increase the revenue received from current customers and heighten the retention rate of valuable customers. A renewed focus on customer relationships can require so many organizationwide process changes that operational cost savings may well be realized, but in other ways. Talk time on customer calls may increase as agents make the most of each opportunity — it takes time to service customers well, to listen to them, to collect information about them and to upsell and cross-sell to them. But these steps can pay off in multiples. The return on investment for building customer relationships should not be expected from short term operational cost savings.

6. Increase Value for Your Customers and the Organization. The bottom-line reason for building customer relationships is to increase value both for customers and the organization. There are many ways to deliver increased value, including being “easy to do business with,” creating efficiencies for your customers and making timely offers of products or services that perceptively address customer needs. Similarly, there are many ways to increase the value of your customer relationships, and the most fundamental of these appear in this list of key principles. When executed properly, building customer relationships is a “win-win” for all parties.


7. Present a Single Face Across Channels. One of the ways to create value for your customers is to simplify the ways that they deal with your organization. Take a holistic view of your customers and consolidate information from across the organization, regardless of geography, department, function or product line. When you have a complete picture of each customer’s relationship, you can design customer interaction processes from the customer’s perspective, thus increasing value and letting customers know that you know them.

8. Enable Information Sharing and Interaction Across the Organization. Building customer relationships requires all parts of an organization, not just the call center. It is both a requirement and a benefit that organizations improve their internal communication processes. The only way to develop a comprehensive view of each customer’s relationship with the organization is with the full participation of every part of the organization. This requires strong support from top management and across the board. As the central point of contact with customers, the call center has a vested interest in driving the development of organizationwide interaction processes.

9. Create Business Rules to Drive Decisions. Business rules codify and automate processes, specifying what should happen in specific situations, thus enabling both differentiated customer treatment and automation. Developing organizationwide business rules is a monumental task, and how well it is done directly affects your success in building customer relationships. Business rules define the ways that the strategy is executed.

10. Empower Employees with Information and Training. Capable desktop tools may be the most visible technological feature of customer relationship applications. Just as the cockpit of an airplane displays all the information a pilot needs to fly in any condition, the contact management screen should pull together cleanly and clearly all that the organization knows about its relationship with that customer. Furthermore, business rules should dynamically change that screen to support and guide the agent in optimizing the customer relationship. Empowerment is a key principle, however, because no set of business rules can or should fully anticipate every conceivable situation: Agents need training, information and support offered by business rules so that they can make good decisions that are consistent with the organization’s strategy.

11. Retain the Right Customers. One of the truisms associated with customer relationship management is that it is cheaper to retain a customer than to acquire a new one, but that idea can be taken a step further. In order to maximize value, organizations should focus on retaining valuable customers, not necessarily all customers. Be warned, however, that misapplication of this principle can be dangerous. Mistreating “low value” customers, even if you are losing money on them, is hard to justify in the court of public opinion (which is where your future high-value customers are sitting).

12. Remember That Cultivating Customer Relationships is a Way of Doing Business. These efforts go beyond tools, techniques or programs. Building customer relationships is about the way you do business. It requires participation and hard work by people throughout the organization, and if done right, the work never ends. Results from these efforts should be fed back into the process to continuously refine business rules, marketing efforts and information systems. True optimization has no finish line — it’s an ongoing mission.

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why Call Centers in India?

Call Centers in India are at its peak today. Customized solution through customer interactive programs in the success mantra of numerous corporate firms nowadays. For the strategic business development – that requires acquired skills for customer queries, solutions etc., Indian Call-Centers are at par with the current marketing demands.

Call Centers not only accumulated the task of interacting with customers but also provides a wider base for official tasks of inventories, bill handling, web-solutions and various other business requirement proceedings. Customers can call (normally through toll-free numbers) the offices of these companies in shape of Call-Centers and ask for their requirements, queries and solutions.

At the same time customers – today – expects higher level of services from the manufactures and it has become a dire need to sustain ones customer for longer duration. Call Centers in this context – becomes very useful. India is producing technically sound work force with high standard of English. It only takes a thought for marketing giants to tap this potential and induce their customer-loyal Call-Centers.

Norms in India to initiate Call Center are very easy. The Government has introduced easy procedures to lease telephone lines with advance features for the successful operations in the area. Employees are well acquainted with technology. And finally, the costs incurred in this context are far lower than their European or American counterparts.
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decision making abilities of a CEO

When describing critical decision making abilities of a CEO or any other business luminary, terms such as "visionary" and "leadership" are often used by the media. It may not be wrong, but the bigger question that needs to be answered here is whether or not these terms depict the whole truth. In that context, the answer will probably be a "no" since apart from their visionary and leadership qualities, decision makers today also rely on factual data and information for making critical business decisions. Markets the world over have evolved and inherent complexities have increased, things that have made it extremely difficult for decision makers to rely solely on their in-born talents and experience.

However, there is no need for decision makers to get panicky because they can always rely on data management service outsourcing firms for sourcing the most relevant data about targeted customers, markets, and competitors. Most of the successful data management service outsourcing firms are affiliated with market research companies for sourcing the desired market intelligence data and information. When this process is over, data management service outsourcing get to work by analyzing, classifying, and posting the required data and information on allocated network servers or streaming it directly to available CRM systems.

Making available market intelligence data and information to decision makers at the click of the mouse is a continuous process and data management service outsourcing firms are aware how important it actually is. That's why newer technology implementations have now become a common trend amongst data management service outsourcing firms. Technology in data management service outsourcing projects is allowing the creation of new synergies and helping decision makers get on-demand access to market intelligence, something that is making it easier for them to make the right business decisions. Data management service outsourcing firms are also reaping the benefits in terms of increased demand and higher profit margins.
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Data management service outsourcing

Data management service outsourcing is often compared with cost reduction exercises and although there are glaring similarities, it would be wrong to assume that cost savings are the only benefits available through data management service outsourcing. That's because when we analyze successful data management outsourcing projects, it becomes clear the data management service outsourcing has a lot more to offer than merely the cost savings. Improvement in operational efficiency, accuracy and project turnaround times are other equally important benefits that are readily available through data management service outsourcing.

Businesses can certainly give priority to operational cost reductions, but using data management service outsourcing solely as a cost reduction tool may not prove fruitful in the long run. Data management service outsourcing firms may not object, but the natural fallouts can adversely affect business interests. For example, if all efforts are focused on reducing operational costs, chances are that it will have an adverse effect on other desirables such as efficiency and accuracy.

So, if the full potential of data management service outsourcing is to be unlocked, it is recommended that businesses take a holistic approach and avoid getting fixated with cost reductions. Designing and developing an effective outsourcing platform that has all the desirables in the right proportions will instead prove more profitable for businesses.

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Importance Of B2C Telemarketing Services Outsourcing

Due to the financial crisis, businesses are finding it difficult to achieve and sustain targeted growth rates. Since customers are also experiencing financial problems, demand for products and services have come down in recent months. Businesses today are looking for cost-effective solutions to combat the downtrend and that is exactly where B2C telemarketing services outsourcing can help turn things around. Here are some of the main benefits available through B2C telemarketing services outsourcing, something that will help us understand its overall scope and importance.

The B2C Telemarketing Function Can be Easily Outsourced

The B2C telemarketing function can be easily outsourced to third-party offshore outsourcing companies. When businesses choose B2C telemarketing services outsourcing, it not only helps reduce operational costs, but also allows businesses to improve the quality and efficiency of their service offerings.

B2C Telemarketing Services Outsourcing Enables Optimal Resource Utilization

Using B2C telemarketing services outsourcing, business can save a significant percentage of their precious time and effort, which can then be used more productively by diverting the same to core business processes such as production, sales, advertising & marketing, and business acquisition, amongst others. The best part is that all the lead generation targets, as applicable to the ongoing B2C telemarketing services outsourcing project, can be achieved in the least possible costs.

The Future Holds Great Potential For B2C Telemarketing Services Outsourcing

As things stand now, it would not be wrong to assume that demand for B2C telemarketing services outsourcing will accelerate in the coming years. As business competition soars and as more businesses start to feel the heat of rising operational costs, B2C telemarketing services outsourcing will emerge a savior and provide the necessary relief and sustenance. Businesses then will have more time to plan out effective plans and strategies, something that will help ensure both success and survival. Choosing B2C telemarketing services outsourcing holds great potential and businesses that realize this are more likely to succeed in the near future.
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